Customer Care Rep I

Company Name:
Position Type:
Are you looking for a work environment that is growing, thriving and has a passion for people? Do you want a career that will take you places and give you new experiences? Are success, personal growth and fun on your list of must haves?
If you've answered yes to these questions, apply to join StarTek--A global leader in the Business Process Outsourcing industry! We are able to deliver award-winning quality results through our people, processes, and passion. When you succeed, we succeed. We take the time to look for individuals who have a heart for customer service, a promise of employee contribution, and the potential to grow with our company.
It's not WHAT we do that makes StarTek different; but rather, HOW we do it.
POSITION OVERVIEW: This position is responsible for taking calls from the customers and responding to their questions, inquiries and concerns about their specific communications products/services.
Job Duties and Expectations:
oResponds to customer inquiries regarding service, billing, equipment, features, activations, and/or changes to account information taken via telephone, mailings, fax, or e-mail.
oInforms customers about services available and assesses customer needs.
oHandles customer problems related to product function or the replacement of defective parts.
oCompletes, processes, and maintains applicable paperwork and records.
Requires 3+ months experience working with people and providing them with service such as retail or restaurant experience. Must be comfortable working on a computer and talking on the phone! Any previous call center experience is a plus!
Company Description:
StarTek is a Business Process Outsourcing (BPO) company dedicated to service. We help our clients manage the customer experience across the customer life cycle, resulting in enhanced customer retention and a higher return on customer investment. We enable our clients to better acquire, on board, serve, grow, and retain customer relationships with both business customers and consumers.
StarTek offers a variety of Customer Management solutions that provide front- to back-office capabilities utilizing the StarTek Choice delivery platform. StarTek Choice offers a variety of multi-channel capabilities including voice, chat, email and IVR interactions. In addition, we have 20 contact centers that provide onshore, near shore, and offshore locations, complemented by our StarTek@Home delivery platform, which can offer blended solutions for our clients.
StarTek Solutions include:
- Customer Care
- Technical and Product Support
- Up-sell/Cross-sell Programs
- New Sales
- Provisioning and Complex Order Management
- Receivables Management
- Retention/Loyalty Programs

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