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Broadband Technician

Company Name:
Suddenlink
Position Description JOB SUMMARY
Under minimal supervision fulfills demand maintenance by troubleshooting and repairing the distribution network from bridger to customer''s electronic devices. Maintains network integrity through preventive maintenance. Installs, changes, repairs and disconnects services; buries drops; locates lines; and performs service audits as assigned.
ILLUSTRATIVE ACCOUNTABILITIES
Provides quality internal and external customer service surrounding the Company values
Resolves issues at installation and on scheduled service call from bridger to customer's electronic devices
Performs all duties of Broadband Technician I and II as necessary
Installs, tests and troubleshoots Company services including video, data and telephone from tap to device
Educates customers on the use of installed products; explains waivers, agreements, customer release forms, charges and billing procedures
Determines customer''s current service levels, inquires about customer preferences and needs, and recommends Company service upgrades and/or additional products
Resolves or escalates customer complaints as appropriate
Plans daily route, requisitions equipment and supplies, and stocks vehicle
Meets scheduled appointment windows
Completes work orders and other documentation on paper or by using a truck-mounted or mobile computer
Represents Company to collect payments and equipment; secures appropriate customer signatures
Uses small hand tools, power tools, meters, and other test equipment
Maintains and secures Company truck and equipment
Works on regularly scheduled days as well as unscheduled days and beyond regular work hours as required
Performs other duties as assigned Position Requirements ESSENTIAL JOB FUNCTIONS
Ability to communicate in person and by telephone
Vision ability: close vision, peripheral vision, and ability to adjust focus; ability to differentiate between different sizes and colors of wires
Hand and finger dexterity to carry and to use tools and equipment as necessary
Ability to work while standing 50 - 70% of the time
Ability to carry, climb and operate extension ladder, (approx. 28 ft high and 75 pounds)
Ability to work in confined spaces such as crawlspaces and attics by crawling, bending, reaching, twisting
Ability to climb poles using gaffs, hooks and climbing belt as needed
Ability to drive Company vehicle in a safe and responsible manner
JOB QUALIFICATIONS
Meets or exceeds all requirements of a Broadband Technician II or equivalent experience
High school diploma or equivalent
NCTI and/or SCTE courses preferred
Knowledge of basic mathematics and electronics
Skill in using a Windows-based computer
Ability to comprehend and operate appropriate testing equipment (e.g. signal level meters, ohm meters)
Ability to prioritize and organize effectively
Ability to work independently and with others
Ability to comply with all Company implemented safety procedures
Appropriate valid driver's license and driving record within Company standards
Bi-lingual proficiency preferred in some locations
WORK EXPERIENCE
Broadband Technician II or equivalent experience required
WORKING CONDITIONS
Work indoors in poorly ventilated areas such as attics during extreme heat
Exposure to dust, dirt, noise, insects, cleaning solutions
Work performed near power lines and electricity
Work, including travel, outdoors in adverse weather conditions day or night _Job ID #:_ 7935
Location: OK - Enid
Functional Area: Field Maintenance/Service
Department: 3500 - Installation and Service
Position Type: Full-Time Regular
Education Required: High School Diploma or GED
Experience Required: 1 - 3 Years
Relocation Provided: No

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